AI Chat & Text Agents
Questions don't wait for business hours. Our AI agents answer your website chat, texts and DMs right away, qualify the lead and book the call.
What is an AI chat agent?
An AI chat agent is an AI chatbot trained on your business: your services, service area, hours and the questions buyers actually ask. It answers on your website, by text (SMS) and in your DMs, decides who is a fit, books the ones who are, and hands everything else to a person with the conversation attached.
Why businesses add one
Answers at 2 AM
The question sent at 2 AM gets an answer at 2 AM, not the next morning.
Knows your business
Trained on your services and rules, not on a generic script.
Books the right people
It asks two or three questions first, so your calendar fills with real buyers.
Knows when to hand off
Anything it shouldn't decide goes to a person, with the context written down.
What we build
01Knowledge base
Your services, hours, service area, policies and the objections you hear most.
02Qualifying questions
The two or three questions that separate a buyer from a browser.
03Booking
Real availability from your calendar, booked inside the conversation.
04Escalation rules
The list of things it must never decide alone, and who gets them.
05Your channels
Website chat, text messages, Instagram and Facebook DMs, with one brain behind them.
06CRM handoff
Each conversation becomes a contact with the transcript, a tag and a source.
How it works
- 01
We map your questions
The questions you answer every week, and the ones that need a person.
- 02
We train and test it
We run it against real questions and fix every wrong answer before launch.
- 03
It goes live
On your site, your texts and your DMs. We review the conversations every month.
What it won't do
A bot that guesses is worse than no bot, so we define this before we build.
- Quote a price that depends on scope.
- Promise a delivery date or an arrival time.
- Negotiate, or keep chatting after someone asks for a person.
- Pretend to be a person. It says it's an AI assistant in its first message.
- Answer in a language you haven't approved.
One setup, one monthly plan
The setup covers the training and testing. The monthly plan covers the conversations and our reviews. We quote it on a 15-minute call.
- Answers in English and Spanish
- Works with the CRM we set up for you
- You approve what it says in your name
Questions we get asked
Still have a question? Call +1 (650) 643-5040
What's the difference between an AI agent and a regular chatbot?
A regular chatbot follows buttons and fixed answers. An AI agent understands the question, answers from your own information, qualifies the person and books the call. When it reaches something it shouldn't decide, it hands the conversation to a person.
Where does an AI chat agent answer?
On your website chat, by text message and in your Instagram and Facebook DMs. The same knowledge sits behind every channel.
What if the AI chatbot says something wrong?
That's the right worry, and it's where the build starts. We write the escalation list first: prices that depend on scope, dates and anything contractual always go to a person. Then we test it against real questions before it goes live. After launch, we review the conversations every month and fix what it got wrong.
Will customers know they're chatting with an AI?
Yes. It says it's an AI assistant in its first message, and anyone can ask for a person at any time.
Can an AI chatbot hand the conversation to a real person?
Yes. When someone asks for a person, or asks something it shouldn't decide, it hands the conversation to your team with the transcript attached, and you get notified.
Does the AI chat agent answer in Spanish?
Yes. It answers in English or Spanish, whichever the visitor writes in, and we review the Spanish answers with you before launch.
Do I need a CRM to use an AI chatbot?
It works best with one, because every conversation becomes a contact with a follow-up. If you don't have one, we set it up as part of the same work.
How much does an AI chatbot cost?
A one-time setup and a monthly plan, based on the channels and the volume of conversations. We quote it on a 15-minute call.
Answer the question before they ask someone else
Book 15 minutes and we'll show you what your agent would answer.
- +1 (650) 643-5040
- contact@digimarketplace.net
- 150 SE 2nd Ave, Suite 206, Miami, FL 33131
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We'll reply within one business day. If you'd rather talk now, book a time on our calendar.
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